Refund Policy
Pastry Lounge will not be responsible for any loss or deterioration which occurs subsequent to delivery as per your instructions due to non-timely collection or otherwise. Please select your meals carefully as no refund or exchange will be given. If a product is out of stock, we will contact you to determine if you would prefer a replacement or deduct it from your total order. Refunds are available for products with major faults/defects as per Australian Consumer Law.
Delivery Policy
Items ordered through the website will be hand delivered by Pastry Lounge staff strictly around the local area. Items can only be ordered and delivered to the companies listed in this system and delivery times may be subject to fluctuation depending on the food order size processed and current conditions. Orders will be delivered at the date specified at the checkout.
Cancelation Policy
You may only cancel your order with us prior to the store sending a notification on our Website that the store has commenced preparing the order. Cancellation may be done via online. On successful cancellation all monies will be reimbursed to your account held by us and confirmed via email.
Order Policy
Food orders may only be placed up to a maximum of 7 days in advance.